Here to answer your Frequently Asked Questions!
1) Do you require a minimum order?
Yes! The minimum order quantity is 14 cartons. The website will not allow you to checkout with a quantity under 14 cartons in your cart. A message will pop up at your checkout screen as a warning.
2) How do I qualify for free shipping?
Put over 50 cartons of bars in your cart to qualify for free shipping! You will automatically see the free shipping option at checkout.
3) When can I pick my order up?
If you selected Free Pick Up at checkout, please allow 3-5 business days for order processing. You will receive an additional email once your order is ready for pick up. When you arrive to our retail shop for pick up (3500 Genesee St, Cheektowaga), please follow the directions on the sign on our door. Text the number and say "I'm here" and an employee will bring out your chocolate bars/
4) How do I pay and is money required up front?
Payment is required at time of checkout via Card choice on the website. NYS Tax, (and shipping charges where applicable) are charged at checkout* (unless free shipping minimum is met). Credit card is inputted at time of checkout, and order confirmation is sent by email.
5) Where is my order and when will my order ship?
-After your order has been placed, you will receive an order confirmation email.
-Delivery: Once your order has been fulfilled, and shipped out, you will receive an additional email. This will include your tracking number. You will receive an additional email stating your order is out for delivery, and another email stating it has been delivered.
-Pick Up: Once your order has been processed, you will receive an email stating your order is ready for pick up. Please allow 3-5 days for processing.
-*If your organization is local to the Buffalo area, our customer service team will contact you to choose the best delivery time.*
6) What happens if I lose my tracking number?
You will not receive a tracking number until your order is shipped (please allow a 2 week lead time for processing and shipping). At that point, check your email for a confirmation that your order has been shipped.
7) What if I am a local organization?
For orders with local delivery, a member in our customer service department will reach out to confirm your shipment date and delivery.
8) How does my organization, (or student) earn funds?
Bar cartons are purchased at $37.50 a carton. Once the students or organization sells all of the bars in the carton, they will make a total of $75 (when selling 2 for $3), which is an immediate 50% (*) pre tax profit.
9) How do I receive 50% profit?
When selling the chocolate bars at a rate of 2 bars for $3, you instantly make 50% profit! (tax not included)
Our Niagara Chocolates Plant manufactures products which may contain, or come in contact with, one or multiple allergen ingredients. Despite strict clean down standards, cross-contamination is a possibility. Those individuals with allergies should avoid and/or consult with their doctor. A list of ingredients is stated on every product.
11) What if something is wrong with my order?
Please contact firstname.lastname@example.org for any issues regarding missing, incorrect, or broken items. A customer service representative will get back to you within 24 hours during the business week.